All partners must accept the Nutanix Master Services Agreement (MSA) and Data Processing Addendum (DPA) terms and conditions prior to being authorized to deliver services for Nutanix. Once completed, individual projects will be authorized either with a Statement of Work (SOW) addendum – in case of custom scope, or a services description sheet (available on the Professional Services (nutanix.com) page) in case of SKU-defined scope. A Purchase Order (PO) will be created so that payment for services can be made upon successful project completion. Partners use external tool for uploading and tracking the status of their invoices.
We encourage Nutanix partners to conduct all business engagements with integrity, to be ethical and accountable with your customers and Nutanix. Any resource utilized for Nutanix services delivery must have the Nutanix Certified Professional-Multicloud Infrastructure (NCP-MCI), NCS-Core completed certifications along with any applicable sub-certifications (Nutanix Cloud Manager, Nutanix Database Service, etc.) for specific product implementation work and undergo the Shadowing Program. Partners are expected to represent themselves as Nutanix when at customer sites and not under their own organizations. Nutanix will open Nutanix email accounts for partner consultants which should be used in all customer communications in relation to projects subcontracted. Partner consultants holding Nutanix accounts are required to complete annual IT Security and Legal compliance training.
Any partner resources who fail to complete the NCP-MCI and NCS-Core certifications, solely by themselves in an ethical manner, may result in the resources and/or the company being restricted from future work. Nutanix has the right to terminate this Program and the Nutanix Services Partner MSA agreement in accordance with the terms of the agreement.
Requirements All our partners are required to comply with local laws regarding work permits or visas based on the local country requirements or jurisdiction. Partners that fail to follow the proper requirements may be deported, banned from future country entry, and immediately removed from this program. It is solely up to the partner to ensure compliance with the correct work permit or visas based on the specific country requirements where the work is performed. There are no exceptions. It is the partner’s responsibility to conduct background checks for all consultants prior to their engagement on Nutanix projects.
Platinum Partners are required to have an annual detailed business plan with jointly agreed targets and participate in Quarterly or Bi-annual Business Reviews to check progress. Several Specialty Partners may also be selected to participate in these activities. Annually, the Nutanix Professional Services organization will reassess various partners and levels to determine which partners will remain, move into, or move out of a specific partner level. Quality issues which may occur throughout the year, and which are shown to be caused in part or in their entirety by a partner, may result in partner level demotion at the sole discretion of Nutanix.
All partners who deliver Nutanix services are expected to implement whatever internal processes as necessary to ensure the highest level of quality. This may include but not be limited to creating their own labs for training and field readiness, creating internal communications channels to assist resources on site with SMEs, participating in train-the-trainer programs to perform in house teaching/training or qualifying resource skills prior to attempting to obtain certification. Resources at client sites should seek help prior to leaving the site and should refrain from any negative or disparaging comments to a Nutanix customer. Our service partner resources are our ambassadors and should strive to provide the best quality of service to ensure a good CSAT grade.
The Nutanix customer satisfaction survey (CSAT) is sent to customers upon completion of services by the Nutanix project manager. Nutanix takes pride in its high CSAT scores and will continue to track CSAT feedback where we utilize partner resources. Negative customer comments or low CSAT scores will be considered a quality issue and will be addressed as outlined in the Service Partner Quality Expectations section above. We will randomly send a Nutanix partner satisfaction survey (PSAT) to partners selected to elicit feedback which may result in changes to make the services partner ecosystem better for our partner community. We will also capture any recommendations around needed tools, changes to processes or add missing information.
Becoming part of Services Partner program requires the execution of several legal documents.
Let us know if you accept this document or send back a redlined version to your Partner Services Manager.
No need to sign it. We will send it to you via DocuSign.
So we can get you into our payment system we'll need some extra documentation. Send these back to your Partner Services Manager.
A copy of your signed W-9 form (USA only).
We will also ask you to fill in your accounting details in our procurement tool.
Once you are ready to accept work from us, you can find details below on how to engage with us, how to get paid and much more.
Your Point of Contact person will receive an email from either the RMO (Resource Management Office) or a PM within Nutanix (varies slightly be region).
This email lays out the engagement and will contain an offered rate based on the work to be done and the negotiated rate cards. Please note that our installation rates are inclusive of travel and expenses unless otherwise noted in a SOW.
Do not book travel or make any other arrangements until you receive the final acceptance from the responsible party within Nutanix (RMO or PM).
For any questions around an engagement, please contact either the RMO (all of Americas) or the PM for the project (all other regions).
As a Nutanix sub-contractor you will be representing Nutanix and will appear to the customer as a Nutanix employee.
You should be wearing a Nutanix shirt and you can get them from our Nutanix store. We suggest these shirts for Men and Women.
You can of course choose anything else from the store as desired. You will be issued a Nutanix email address and any communications to the customer about the engagement should be made using your Nutanix email address.
If you do not have one before you go on an engagement, please request one (link to new page: Request Nutanix Email account).
Once you have been assigned a Nutanix email address you will receive an email from your POC with the initial password. You will also receive further instructions on how to get access to your Nutanix email Inbox.
Typically we expect our partners to provide project management support for their engagements.
Please go through the PM Onboarding PPT and schedule a call with the RMO (Resource Management Office) if you have any questions.
When you are managing an engagement and run into any problems onsite, please use this form to report any issues.
Once the work has been signed off by the customer, you can submit your invoice. Please review our procurement model for more details.
When you achieve Nutanix certifications you will be issued with electronic badges. You may use these to advertise the fact that you are certified on all media (signatures, business cards, etc.)
When you sign up with the NPN you will have access to the Nutanix Services Delivery Kits. You may use these to perform your own services and are expected to use them and the deliverables contained therein when you perform services for us.
The materials are updated regularly but are provided AS IS. You assume any and all liabilities when you use them.