Best Practices

• Partner Consultants are expected to represent themselves as Nutanix representatives when at customer sites and not disclose their own organizations.
• Partners must conduct background verification checks for their consultants before they are onboarded into Nutanix systems.
• Partner consultants should use their Nutanix Email ID’s only when they are engaged on Nutanix PS projects.
• Partner consultants will leverage the NTNX best practices and SDK’s while the delivering the services to the customers
• Partner Consultant will work very closely and collaborate with Nutanix PMO and follow the instructions while working on the projects.
• Partner consultants should attain a higher CSAT score for all the projects outsourced ≥ 9.5 - 10.
• Partner is requested to share regular project updates with Nutanix PMO on the projects which are outsourced to them.
• Any project related escalations are to be reported with the respective project manager and services delivery leader at earliest.
• Services Delivery Partners are expected not to resell/upsell any licenses or services on the accounts/projects which are outsourced by the Nutanix professional services team.
• Continuous Enablement for the partner consultants – Self-paced training, Instructor Led Trainings, Online Courses, Learning Paths are available for partner consultants on Nutanix University.
• Consultants must recertify once their current certifications expire to stay up to date with the latest features and best practices included in each Nutanix release.

Procurement

Nutanix uses Coupa for P2I (PO to Invoice). The tool is being used to create the PO and for Invoice submission.

Invoices for completed work are to be submitted on Coupa portal, only upon the confirmation from the RMO PO team.

Partners should use Coupa for tracking Invoices and its approvals status.

Once the Invoice is approved, respective pay outs will be added into the next payment run cycles.

Request shadowing

Nutanix subcontracting partners have the benefit of being invited to shadow one of Nutanix professional services engagements where their consultants can observe how Nutanix projects are being conducted and managed.

Nutanix is trying to accommodate all partner shadowing requests, but it must be noted that finding an appropriate shadowing opportunity has to be carefully planned as a number of factors must be taken into account.

Collecting partner consultants’ skills

Once a partner consultant has been onboarded and trained, we will initiate a skills gathering exercise to capture the expertise in various disciplines that are required or helpful in performing Nutanix Services. 

Skills are gathered in two dimensions:

• Specific skills (e.g. proficiency in AHV, VMware, databases, EUC technologies, etc.) rated on a scale from 0-5
• The ability to perform the services for a specific SKU – rated on a 0 (cannot perform) or 1 (can perform) scale

 Skills are generally refreshed every 6 months to make sure that the resource management team has the latest overview of available skills.

It is extremely important that every consultant creates and maintains their skill profile.  Resource Managers and Project Managers use this skills database to determine who to assign to a project.  If you don’t have your skills on there, you will not be in consideration for upcoming work.