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The Healthcare Quadruple Aim and IT Automation

By Marc Goldner, Akili Smith and Leah Gabbert
| min

Healthcare IT (HIT) continues to accelerate innovation with an eye on the Quadruple Aim: Improved Patient Experience, Lower Costs, Better Health Outcomes, and Improved Clinician Experience. 

As a result of the COVID-19 pandemic, the healthcare industry witnessed an incredible uptick in demand, and widespread adoption of telehealth initiatives. And now, post-pandemic, innovation initiatives such as personalized medicine and genomics, as well as the use of AI to accelerate research and testing are being driven from consumer demand, and the need to improve productivity. Interestingly, as healthcare organizations think about improving technology capabilities to meet these demands, automation, and orchestration emerge as key drivers of productivity gains.

HIT teams run lean and are often fraught with challenges like complex clinical and business application and database management, long provisioning processes, downtime interruptions, and unpredictable costs. Improved automation and orchestration in applications management and database operations allows HIT leaders and administrators to think strategically and focus on innovation, spending less time on the daily IT grind and operational tasks. This recovered time could allow them to tackle a myriad of innovative projects like the implementation of a simplified patient portal or the evaluation of cutting-edge AI technology; projects that would allow HIT leaders to be seen as strategic visionary partners to the executive leadership team.

Ultimately, HIT operational and business goals are in direct alignment with the Quadruple Aim; to create a resilient and scalable HIT team with automation that allows the organization to focus on innovation, to increase the patient and clinician experience, all while keeping costs low. 

Improve Patient Experience, Clinician Experience, and Health Outcomes

Healthcare is a competitive industry—and business. After all, patients and consumers are one in the same. Today’s patients actively seek out high quality care in healthcare environments that are transparent, comfortable, flexible, and personalized. Patients expect to be an active participant in their own health and care. Healthcare organizations are acutely aware that these expectations, and how a healthcare organization addresses them, directly impact their patients’ experiences as well as the clinicians that serve them. 

In the end, “quality time spent between clinicians and patients has a direct correlation to a positive patient and clinician experience, and to better health outcomes.”  

Automation and orchestration means faster processing and maximizing of uptime and security. Quite simply, it keeps the healthcare organization running. Automation means non-disruptive IT operations with unplanned downtime events slashed by, as much as 97%, according to a recent IDC TCO Report on Nutanix. It means secure data and infrastructure with integrated encryption, micro-segmentation, and more. It can mean that clinicians are spending more quality time with patients, and less time with IT issues.

Reduce Healthcare IT Costs

In 2020, the Organization for Economic Cooperation and Development (OECD) reported that countries spent nearly 10% of their GDP on healthcare. Much of this exorbitant spend is earmarked for healthcare IT. Leveraging automation and orchestration tools can reduce operational costs (including licensing and support costs) by as much as 61%, while improving clinical and/or business application and database performance. Automation and orchestration means higher operational efficiency with reduced healthcare IT costs.

Perhaps one of the three largest pharmacy benefit managers says it best, “With Nutanix, we’re able to make a clone of the environment and attach the clone to another server, allowing us to create a data lab environment for the developers. When we finished with the end product, it was less than a terabyte of space resulting in huge savings to the business.”

Whether streamlining clinical or business application lifecycle management, automating the provisioning of your hybrid cloud architecture, or enabling self-service provisioning, look to a technology partner that can deliver simple, repeatable and automated application and database management. 

After all, database and clinical and/or business application automation and orchestration can drive your healthcare organization initiatives in alignment with the Quadruple Aim.

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