Xpert Services

Other Services Offerings

Residents

Residents are Nutanix-certified technical resources embedded in customer teams, enabling improved customer outcomes, successful transformations and better two-way communications. 

Nutanix Residents are offered in on-site (Resident Xperts) and remote (Inside Resident Xperts or “iResidents”) variations: 

Technical Account Managers

Nutanix Technical Account Manager (TAM) Service helps customers preemptively address risk and continually improve business outcomes. Backed by Nutanix’s world-class Customer Success and Support organizations, a TAM can help your business by minimizing service disruption by promptly managing issues and escalations to resolution.

TAMs come in two variations:

Full TAMs suited for large customers that need a significant portion of a TAMs time to help them manage potential challenges and issues and provide advice on future projects in an in-person manner.

Internal TAMs (iTAMs) are suited for mid-sized and growing customers who need slightly less support in a remote manner.