Welcome to Nutanix from your Customer Success Team

Your Customer Success Team

Welcome to Nutanix from your Customer Success Team.

To make your start with Nutanix as easy and as hassle free as possible, we’ll be with you every step of the way.

Mehdi Senagria

Director Customer Success EMEA

After 14 years working in IT Sales I have decided to pivot my career towards Customer Success. Working closely with our customers, helping them to get the best of our solutions, finding ways to find financial optimizations and making sure they can develop with the support of Nutanix is what is driving me every day. Never hesitate reach out to me, I am here to help!

Hiba Ayoub

Customer Success Representative for Saudi Arabia

Passionate about Technology and determined to help our customers achieve their business objectives and get the best experience while dealing with us.
I am currently based in Barcelona and handling the Saudi market. I am working closely with our team, partners, and distributors there to help our customers using the cloud on their own terms.

Mohamad El Eter

Customer Success Representative for Digital Engagement

Communicating and building relationships with customers is my passion. The reason? I like to help them get the promised value and ensure the best customer experience. In the heart of Barcelona, with my colleagues, we work on helping our customers in the emerging markets simplify their IT infrastructure and cloud strategy by getting the best out of Nutanix’ products.

Ali Mansour 

Manager Customer Success

I am taking my current position at Nutanix after I covered sales for South Gulf and Pakistan for the past two years. I will rely on my 20 years of experience in the emerging markets to bring the best value to my customers while aiming to elevate the results, relations, and operational efficiency to new heights. As a customer success manager today, I look forward to partnering with our customer and channel ecosystem.

Rami Assaad

Customer Success Engineer

I have joined Nutanix in June 2022. Coming from a solid background in infrastructure solutions, I am now ready to help our customers in their journey with Nutanix.

Kanchan Nikam

Senior Customer Success Representative for South Gulf & Pakistan

With a diversified employment history, I have been fortunate to have accumulated rich experience in the technology world, 7 years of that being in the Middle East with Dubai as my home along with Mumbai, India where I was raised.
I am driven by excellence and self-development and play a trusted advisor to customers and partners with whom I aim to nurture solid relationships.
I want my customers to be 'winners'... Winning in their efforts to reduce overheads, overcome complexities and maximize operational efficiency with technology that is future-proof. The realization of these outcomes is what counts for success for me... This, I am genuinely passionate about.

Omry Heskiya

Customer Success Representative for Israel, Turkey and the MED

With over 15 years in Sales and customer facing positions in various multinational, cross culture environments - “People First” is my absolute mantra.
Building and strengthening relationships, open and transparent communication and customer satisfaction are the base of my doing and helping customers reach above and beyond , giving the best of breed service is my passion.

Gaurav Awal

Customer Success Representative for Middle East Strategic Accounts

Before joining Nutanix, I have had 6 years of experience in Customer Success and Sales. I love to ensure best in class customer experience for all my customers and help them achieve their business goals with massive returns on their investments. I am currently based out of the sunny city of Barcelona and can be reached out for any assistance regarding your Nutanix solution. I am always happy to assist and help you achieve more.

Artun Bingol

Customer Success Representative for Sub Saharan Africa

I work vigorously to earn customer trust and obsess over my customers. While doing it, I bring my 12+ years of professional experience in IT businesses, along with my personal interest in technology. I am currently working for the Customer Success team, assisting with our product utilization, and adoption. I always aim to provide top-notch service and take every challenge as an opportunity towards achieving fruitful relationships.

Abdelrahman Essam

Customer Success Representative for North Gulf & Levant

I am delighted to work with you -our customers- to be your advisor on the journey of realizing full value out of your investments and help you take away the complexity of managing Hybrid clouds, and run better than you have ever thought possible.
Having more than a decade of experience in cloud architectures, I have explored unlimited Enterprise environments while working at some of the leading Private and Public cloud vendors, and now it makes sense to help you land the platform that brings the best of all worlds, Nutanix.

Nader Nemer

Customer Success Representative for Digital Engagement

In this position, I am offering my customer service skills to make sure Nutanix customers are successful. My responsibilities to increase customer satisfaction, loyalty, retention and to exceed their expectations through renewal of Nutanix products.

Sehar Jawaid Mirza

System Engineer - Customer Success

I joined Nutanix as a fresh graduate and now have spent over 3 yrs in this company. Whether its been sales; my previous position, or customer success engineer; my current postion - one thing that makes me sleep well at night is knowing that I helped our customers reach their full potentional using our technology! My main role is to ensure customers are technically enabled and get the most value with what they've purchased through regularly held workshop demos or personalized walk through's depending on what they need.


Customer Success Learning Plans

The Customer Success Learning Plans (CSLP) provide a comprehensive set of resources, including courses, videos, and documentation, carefully prepared by Nutanix Customer Success to guide customers on their Nutanix journey.

The resources cover a range of topics, such as the Nutanix Support Portal, AOS, Prism Element Basics, and Prism Central. Whether you're new to Nutanix or looking for a refresher, these learning plans are designed to cater to your needs.

The CSLP document serves as a practical guide, providing clear instructions on how to make the most of the available materials. Within the document, you will find direct links to enrol in Nutanix's specially designed courses for our valued customers. Additionally, Nutanix has curated a collection of videos that have been selected to enhance your knowledge and expertise in the field.

By using the CSLP, you can power up your understanding of Nutanix and maximise your Nutanix experience.



Onboarding & Adoption Events

These live virtual events are designed to help you set up and become familiar with your Nutanix products. You’ll have the chance to ask us any questions about how to use them in your environment.

Go To Production

Get an overview of your new Nutanix platform; with tips & tricks you’ll find useful for everyday tasks, optimisation options and more.

Technical know-how

Discover Nutanix solutions, from an entry-level demo to the technical deep dive, there is something for everyone with our bootcamps and solution workshops or webinars.

Nutanix University

At Nutanix University, the choice is yours. Our offering helps you create a mix of classroom and online training, so you can learn at the pace you want. With multiple levels of training and certification, you can build a learning and development path that expands your skills and experience. Whether your focus is multi-cloud infrastructure, end-user computing, or database services, there's a path that fits your goals.

Nutanix User Group


The information hub for Nutanix users


More and more corporations, blue-chip & mid-sized companies and authorities are working on our Hyperconverged Infrastructure [HCI] platform. To get the most out of our infrastructure, it can be beneficial to exchange ideas with other Nutanix users.


Sign up now and become part of our Nutanix User Group.

Customer Stories

Want to share your Nutanix experience?

Join our reference program and take the opportunity to showcase how you’ve implemented Nutanix into your business and the successful benefits you have received.  

If you are interested, please contact us using one of the options below: 

If you have any questions, please CS-emerging@nutanix.com.