Nutanix Support & Services: 10 Years of Dedication to YOUR Success

By Jason Longpre, Vice President, Worldwide Support; Jai Valluri, Vice President, Professional Services; Dan Sarrosick, Senior Director, Worldwide Consulting Services; and Vijeev Verma, Senior Director, Professional Services

May 23, 2023 | min

The Nutanix Support organization has a well-known reputation throughout the industry for delivering best-in-class support to our customers. 

“Nutanix has set the standard of what customer-centric technology support should look like.” Kevin Priest, Senior Director at The Home Depot

Likewise, the Nutanix Professional Services organization – consisting of consulting services, technical account management (TAM), resident services, and education services – has helped companies like North Pacific Bank, Kansai Electric Power Group, Trek, and many others achieve their business outcomes faster.

Our technical experts, consultants, and systems reliability engineers (SREs) constantly seek out opportunities to innovate and improve by listening to our customers, partners, and industry to learn how to empower organizations to confidently master their environment and transform the way they operate.

That’s why we’re excited to announce that we have received multiple recognitions from the Customer Relationship Management Institute (CRMI) as part of their 2022 NorthFace ScoreBoard (NFSB) Service Awards. The NFSB Service Awards recognize companies who offer exemplary service to their customers and demonstrate a deep commitment to continuously exceeding customer expectations. This year Nutanix received: 

Customer Support - recognized 10 years in a row!

  • NFSB Service Award, ScoreBoard Index (SBI) 4.9 / CSAT 99%, Superior Customer Service
  • NFSB Service Award, Net Promoter Score (NPS) 92%, Superior Customer Loyalty
  • NFSB CEMPRO Award,  95%  certified, Superior Employee Soft Skills
  • NFSB Voice of Employee (VoE), 4.2 glassdoor, Superior Employee Work Environment

Consulting Services - recognized 6 years in a row!

  • NFSB Service Award, SBI 4.9
  • Excellence in the area of customer loyalty, SBI 4.9, NPS 92%

Resident Services - recognized 2 years in a row!

  • NFSB Service Award, SBI 5.0
  • Excellence in the area of customer loyalty, SBI 4.9, NPS 92%

TAM - recognized 2 years in a row!

  • NFSB Service Award, SBI 4.9
  • Excellence in the area of customer loyalty, SBI 4.9, NPS 89%

Education Services - recognized 2 years in a row!

  • NFSB Service Award, SBI 4.9
  • Excellence in the area of customer loyalty, SBI 4.9, NPS 84%

But beyond the awards and recognitions, our true reward lies in the success of our customers, and that is where we will continue to put our focus. We look forward to you joining us on that journey.

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