Celebrating 10+ Years of Industry-Leading Support and Services from Nutanix
The Nutanix Support and Professional Services organizations are widely recognized across the industry for consistently delivering excellent product support and services to our customers.
Our technical experts, consultants and systems reliability engineers (SREs) constantly seek out opportunities to innovate and improve by listening to customers, partners and the industry to learn how to empower organizations to confidently master their environment and transform the way they operate.
That's why we're excited to announce that Nutanix has received multiple recognitions from the Customer Relationship Management Institute (CRMI) as part of its 2024 NorthFace ScoreBoard (NFSB) Service Awards.
The NFSB Service Awards recognize companies who offer exemplary service to their customers and demonstrate a deep commitment to continuously exceeding customer expectations. Due to its unique customer-only vote criteria, the NorthFace ScoreBoard Awards have even more meaning to us.
This year, Nutanix Support received multiple awards for its commitment to excellent product support for our customers:
Customer Support – Recognized 12 years in a row
- NFSB Service Award, ScoreBoard Index (SBI) 4.6/ CSAT 96%, Superior Customer Service
- NFSB Service Award, Net Promoter Score (NPS) 93%, Superior Customer Loyalty
Alongside the NFSB Service award, we also earned:
- NFSB CEMPRO Award, 99% certified, Superior Employee Soft Skills
- NFSB Voice of Employee (VoE), 4.0 Glassdoor, Superior Employee Work Environment
By earning recognition in NFSB Service, NFSB CEMPRO, and NFSB VoE, Nutanix Support qualified for the prestigious NFSB Triple Crown AwardSM, which honors excellence in customer service, employee skills and workplace culture.
Similarly, Nutanix Professional Services continued to earn recognition for consistently delivering exceptional customer service:
Consulting Services – Recognized eight years in a row
- NFSB Service Award, SBI 4.9, CSAT 100%
- Excellence in the area of customer loyalty, SBI 4.9, NPS 87%
Resident Services – Recognized four years in a row
- NFSB Service Award, SBI 4.9, CSAT 100%
- Excellence in the area of customer loyalty, SBI 4.8, NPS 90%
TAM – Recognized four years in a row
- NFSB Service Award, SBI 5.0, CSAT 100%
- Excellence in the area of customer loyalty, SBI 4.9, NPS 87%
Education Services – Recognized four years in a row
- NFSB Service Award, SBI 4.9, CSAT 100%
- Excellence in the area of customer loyalty, SBI 4.9, NPS 83%
But beyond the awards and recognitions, our true reward lies in the success of our customers, and that is where we will continue to put our focus.
We look forward to continuing this journey of success together!
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