Regional Spotlight: Nutanix Mexico City
By Melissa Sheehan
Nutanix Mexico City office grand opening in March 2024
At Nutanix, our employees are at the heart of all we do. Today we’re spotlighting our dynamic team in Mexico City. Read on to discover what makes Life at Nutanix in Mexico City special.
From Humble Beginnings
Our first employee based in Mexico started in 2014. In 2019, we opened our first Mexico City office, with a group of three employees from our Support team, dedicated to caring for our customers and growing our presence in the region. Our local team has since grown to 130+ employees from different areas of the business, including Support, Services, Sales, Marketing, Workplace, and People (Human Resources). This expansion is a testament to the heart and hard work of our employees and to the vibrant company culture.
The Mexico City office atmosphere is warm and welcoming. I felt included from my first day. People are friendly and talk across departments.
Fernanda Velazquez
A Stunning Office
From humble beginnings in 2014, the team grew rapidly, quickly outgrowing our office space. It was apparent we needed a larger space to call home. In early 2024, we opened the doors of our new, more spacious office, located in the southern part of the city on Avenida de los Insurgentes Sur. The space is situated on the twelfth floor of a building that was formerly a cinema, and the office was designed by our Real Estate and Workplace team with valuable input from local employees.
Some of our Mexico City team
The modern workspace incorporates elements of Mexican culture while also embodying our global brand identity, and boasts stunning views, ample space and common areas for socializing and relaxing–including a game room, massage chair, and a well-stocked pantry with snacks and beverages to fuel creativity. Best of all, the office decor and design incorporates elements inspired by Mexican artists like Fanny Rabel, Frida Kahlo, José Guadalupe Posada, Juan O’ Gorman, Sebastián (born Enrique Carbajal González) and Vicente Rojo Almazán.
Office design and decor inspired by Mexican artists
A Key Support Center
Our Mexico City presence is a strategic asset to Nutanix. In fact, more than half of our Mexico City employees work within Support. The local Support team has doubled in size in recent years and helps ensure Nutanix customers have around the clock technical support, 365 days a year.
Our Support Engineers (or Systems Reliability Engineers) artfully blend technical expertise, problem solving, customer service and communication skills to guide our customers to success, offering support in English, Spanish and Portuguese.
New hires in Support complete a robust 3-4 month onboarding program to ensure they have the skills and expertise they need to feel comfortable working with customers directly. Beyond honing their skills as individual contributors, Support team members have multiple growth paths available to them. Some choose to continue to develop in an individual role, while others pursue management. Team members who aspire to explore technical areas beyond Support, have successfully transitioned to other Nutanix teams, working as Technical Account Managers, Residents, Consultants and within Engineering.
We have a helping culture. People genuinely want to help one another succeed. We work hard and have each other’s backs.
Luis Figueroa presenting at a Mexico City team meeting
Connection and Community
Employees gather regularly for lunch at the office, team building, educational events and celebrations that foster connection within Nutanix–and to give back to the community through volunteerism and donations.
Nutanix CEO Rajiv Ramaswami visiting in 2024
Past events include a Safe Zone Project LGBTQ+ awareness and ally training workshop, hosting our CEO for a regional company meeting, monthly birthday celebrations, an end of year party, and Mexican Independence Day, Hispanic Heritage Month and Dia de los Muertos celebrations.
A colorful Dia de los Muertos ofrenda (altar) at the Nutanix Mexico City office
Employees give back to the local community and support causes close to their hearts through Nutanix Spark. They use our paid Volunteer Time Off and donation matching benefits to advance a range of meaningful causes, from hosting a holiday donation drive for kids, to partnering with Inspiring Girls Mexico for our Diversity Dialogues employee conference and participating in a race to benefit Pedacito del Cielo A.C.
An IT charity run to support Pedacito del Cielo A.C. in 2022
Our culture is present in our daily lives, through our actions, and also in our celebrations and our spirit of solidarity, empathy and respect.
Karina Martinez (center)
Flexibility and Wellbeing
At Nutanix Mexico City, employees work hard to support our customers and grow our business, while also recognizing that flexibility and wellbeing are essential for sustainable success.
Teams are trusted to determine the working style that works best for them based on their organization structure and requirements–whether it means working remote, in-office or a hybrid blend of the two. This offers employees ownership and flexibility in how they balance their professional and personal lives.
Throughout the year, employees use Wellbeing Days off to rest and recharge by spending time with loved ones, pursuing learning opportunities and hobbies.
Employees who expand their family use our generous parental leave for family bonding and settling into parenthood before transitioning back to work.
I like the flexibility of working hybrid. I go into the office a day or two each week and work remotely the rest of the time. At the office, I catch up with people from different teams and leave feeling energized.
Claudia Navarro
Interns Bring Fresh Perspective
In February 2024, we welcomed our first group of Nutanix interns based in Mexico City, with 5 students joining our support team for a part time 6 month internship. They brought with them fresh energy and perspective, and gained valuable professional experience to build on their studies.
Interns learned about our technology, cultivated communication and problem solving skills, shadowed experienced team members and received mentoring from seasoned technical support engineers. Interns applied their learnings through mock support sessions to prepare them for common scenarios that Systems Reliability Engineers face. After developing their skills and confidence, interns took on real support cases–working directly with customers to investigate problems and work through them to a successful resolution.
Interns felt the real experience of being a support engineer, and departed their internships armed with a solid foundation for any technical career they choose to pursue.
After our interns graduated, we welcomed many back as full time employees.
My internship opened my eyes to the vast career opportunities in the technology field. The most valuable skill I developed during my internship was communicating directly with customers to handle their technical challenges. I rely on this skill in my current role and am proud of the 10/10 customer satisfaction rating that I’ve achieved.
Alejandro Mariacca
Celebrating Diversity
We are proud of the diverse and inclusive environment we have cultivated in our Mexico City office. Our team members come from various backgrounds, bringing a wealth of perspectives and experiences. This diversity of thought and experience fuels creativity, innovation, and a sense of camaraderie.
Victor Gomez (center) and colleagues at a Safe Zone Project training hosted by Pride Alliance, our LGBTQ+ employee resource group in 2024
Nutanix is a safe environment where I know I can be myself around my team and leadership. This allows me to go the extra mile.
We appreciate our Mexico City team and the many ways they contribute to the success of our company.
Want to explore internship or career opportunities at Nutanix in Mexico City? Visit our careers page to learn more.
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