Blog

​​Nutanix Support:
Leading by Example
Nine Years in a Row!

By Jason Longpre

| min

I want to start this post with a quote by an Infrastructure Engineer from a food and beverage company that we received a few days ago, “As always, very impressed with Support. We rarely need them, but the team was great helping us through this one and their help was much appreciated.” Feedback is a gift as it helps us understand what we are doing well but also where we need to improve. I see feedback like this everyday and it reiterates why Nutanix Support is known throughout the industry for delivering world-class support.

Year over year we continue to execute not because we have done it before but because we are never satisfied. We are very proud of the accomplishments we have made as we strive to continuously learn, innovate and improve. This requires us to listen to what our customers as well as employees are saying.

That’s why I’m excited to announce that for nine consecutive years we have received the NorthFace ScoreBoard (NFSB) Service Award for 2021, with the special Summit classification that recognizes exceptional organizations who have earned the award for seven or more years in a row.  Every year, the NFSB Service Award recognizes companies who provide superior customer service as voted by their customers. The award uses the image of Mount Everest to symbolize exceeding customer expectations.

The NFSB Service Award uses the most comprehensive rating methodology, a five-point weighted average scale to measure both customer/employee satisfaction and customer/employee loyalty. We achieved a near-perfect score of 4.9 out of 5 on the ScoreBoard Index rating.

Alongside the NFSB Service award we also earned:

  • NFSB CEMPRO-CFG Award for employee soft skills certified CXDNA professionals
    • Criteria requires minimum 90% of customer facing group(s) to achieve minimum test score of 80%
  • NFSB Voice of Employee Award for creating a Employee Centric Work Environment
    • Criteria requires annual Glassdoor rating 3.8 minimum

Organizations who annually earn all three NFSB Awards receive NFSB Triple Crown status for creating “the ultimate customer-employee ecosystem℠” that results in delivering consistent superior customer-employee experiences. 

Each of these awards reiterate our obsession with customer success:

  • The NFSB Service Award alongside our 92 NPS rating for 2021 demonstrates our phenomenal delivery of service.
  • The NFSB CEMPRO-CFG Award validates our commitment to continuous learning and education of our teams to enable them to deliver exceptional service. 
  • The NFSB Voice of the Employee Award echoes the importance of an employee centric work environment so they can do their best work.

I’m so proud to be a part of such a great team with a relentless commitment to our customers. From being named 2021 Gartner Peer Insights Customers’ Choice Vendor for Hyperconverged Infrastructure for the 3rd year in a row to Award winning Support 9 years in a row, Nutanix delivers results. 

Ask yourself about the companies you work with (or for). Would you recommend them, are they delivering excellence?

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