FAQ

Insights provides predictive health and support automation for your Nutanix cloud platform, enabling you to easily uncover gaps in cloud infrastructure health and remediate issues that arise, resulting in fewer customer-raised support cases, and faster issue remediation.

Nutanix Insights provides an intuitive platform focused with a single health-focused unified dashboard across site, cluster and geography. System-level diagnostic telemetry data is analyzed by the Insights service to provide you with actionable insights into your infrastructure. These are based on a wealth of Nutanix Support documents:

• Nutanix Tech Notes
• Security Advisories
• Best Practice Guides

If a support case with Nutanix is required, Insights automates the process of raising the support ticket, collecting and uploading required system logs and assigning a Support Reliability Engineer (SRE). 

Nutanix Insights was initially announced in October 2019. All customers will find access has been enabled for their accounts during July 2020. 

In order for Nutanix Insights to provide the best experience, it requires the following:

1. Nutanix Pulse must be enabled on any clusters that you want to function with Nutanix Insights. Additionally, it is recommended that the second checkbox also be enabled which provided the cluster names and IP addresses for specific Nutanix services, 
2. NCC 3.9.4.1 is required for automatic log collection and some metrics collection.

Nutanix Insights is a part of the Nutanix Support portal experience. Once your customer account has been enabled for Insights (during July 2020) go to: http://portal.nutanix.com

An Insights introductory video can be found at: https://youtu.be/DY4oYkYo76k

Access to Nutanix Insights is included with all Nutanix cloud platform software licenses.