Actionable Discoveries
Uncover gaps in your cloud health, availability and performance. Discover optimization possibilities on clusters without manual intervention.
Centralized Monitoring
Our intuitive platform provides a unified view across site, cluster and geography into the health of your Nutanix cloud infrastructure.
Automated Support
Automated and predictive support workflows proactively open support cases, collect diagnostic information and shorten case remediation.
Nutanix Pulse: Big Data Analytics for Your Nutanix Enterprise Cloud
Learn how, when enabled in a cluster, Pulse sends diagnostic system information to proactively assess and support customer deployments.
Announcing Nutanix Insights: Predictive Health & Support Automation Service
Significantly improve the health of their clusters, by leveraging the telemetry we receive from clusters where a customer has activated Pulse.
Health Telemetry
Pulse metrics are the foundation to improving your cloud infrastructure health, availability and performance. Enabled with one-click simplicity, clusters automatically collect system-level diagnostic data, which is shared with the Nutanix Insights service.
Comprehensive Analytics
Insights provides a simple way to understand software and cluster node firmware version lifecycle or compatibility gaps, including end-of-life (EOL) software or incompatible BIOS firmware versions.
The dashboard leverages a wealth of Nutanix infrastructure support knowledge to determine the health status of your clusters, including published field advisories, tech notes, security advisories and best practice guides.
Predictive Support
IT administrators now have a focused view based on severity level. Insights provides predictive support and spots infrastructure issues arising from Pulse metrics, enabling proactive hardware platform support. This includes node or disk degradations and high resource utilization situations.
A daily emailed summary of Discoveries provides a concise view of new issues with URLs for quick diagnosis and remediation. Insights prioritized lists include recommendations that simplify remediation with easy-to-follow processes, resulting in fewer raised support cases.
Smart Automation
Insights automates the support engagement process. This includes case creation, collecting and uploading relevant logs and diagnostic data, and assigning a Nutanix Site Reliability Engineer (SRE). Smart automation frees IT teams from mundane support case creation and log collection, enabling them to more efficiently manage their environment.
Nutanix Insights leverages Pulse diagnostic information from Nutanix clusters to produce actionable insights.
To get started:
- Enable Pulse metrics on each Nutanix cluster
- Review Discoveries dashboard for gaps in infrastructure health
- Act on provided prioritized list of recommendations
- Insights proactively creates support tickets
Nutanix Insights bases its recommendations on your organization’s telemetry when compared with known published field advisories, tech notes, security advisories, and best practice guides.
Smart Support automates support case creation, collecting required diagnostic logs, and assigning a Nutanix Support Reliability Engineer (SRE) when required - streamlining support processes and saving your IT administrators time.
Rakuten Europe Bank
Finance
“The Nutanix Insights solution is simple, efficient, well-made, and good quality – it’s built with the customer in mind, and it’s a pleasure to use.”
- Thibaud Peras, Senior Infrastructure Engineer
Bottomline Technologies
Finance
“Love it. Insights is saving me time, which is the most critical resource.”
- Jon Dustin, Senior Cloud Systems Engineer
Compass Group France
Hospitality
“Not having a ticket to open is already a good thing, but the possibility to see the problems related to a version installed on a cluster and how to solve them is great. It's the same philosophy that made the one click upgrade.”
- Olivier Massoni, Systems Engineer
Victaulic Company of America
Manufacturing & Engineering
“This is a step up from the older portal. Easy to navigate. Opening Support cases is much faster. Collecting logs is so easy. It’s an overall step in the right direction.”
- Mike Latham, Systems Engineer
Nutanix Pulse and Alerts Solution Brief
Nutanix simplifies and streamlines this process through two important support services: Pulse and Alerts. When enabled, Pulse captures purpose driven diagnostic data on a regular schedule. Alerts are event driven and help proactive support.
World Class Support
Nutanix is committed to customer success, offering award-winning technical support, comprehensive professional services, and global training and certification solutions.
Frequently Asked Questions
Get answers to the most commonly asked questions about Nutanix Insights.
