Welcome to Nutanix from your Customer Success Team

Your Customer Success Team

Welcome to Nutanix from your Customer Success Team.

To make your start with Nutanix as easy and as hassle free as possible, we’ll be with you every step of the way.

Hayley Ashman

Senior Customer Success Representative for UKI Enterprise

I joined Nutanix in 2021 and look after the UK Enterprise region. I especially enjoy connecting with my customers, assisting them to get the most out of their investment in our solutions and collaborating across internal teams to create a great Nutanix experience.

Charan Balani

Associate Customer Success Representative 

I was born in Mallorca and lived in Barcelona for two years. I have worked in sales for the last 8 years of my life and have developed key skills in building trusting relationships with my customers to ensure a positive experience.

Sabine Chéraly

Manager Customer Success 

In August 2023, I took on a pivotal role within the Customer Success organization, In this capacity, I guide a dynamic team dedicated to ensuring Nutanix customers derive maximum value through seamless onboarding, widespread adoption, and timely renewals.

Sawan Dattani

Customer Success Team Leader Enterprise & Financial Services

With an unwavering commitment in customer satisfaction and maximising the value of technological solutions, I run the incredible UK&I Customer Success team. My team plays a pivotal role to ensure customers adopt and thrive with our cutting-edge technology offerings.

Amir Karimi

Customer Success Representative for Public Sector

London Born and 12 years in Barcelona. Having worked in IT Sales for the last 8 years, my journey to CSR has been strategic and zoned into my strengths as someone who enjoys building long term client relationships and problem solving. Look forward to progressing my career at Nutanix.

Charlotte Mitchell

Customer Success Representative for Ireland & Scotland

My name is Charlotte Mitchell, originally from Aberdeen, Scotland. I joined Nutanix with over 10 years of experience in customer facing roles, now I am Customer Success Representative for the IRESCO region. I'm deeply passionate about creating trusted relationships with my customers and extended network.

Michael Oefelein

Associate Customer Success System Engineer

From Heidelberg, Germany to Barcelona, I joined Nutanix in 2022. After a year in the SE Academy, I now lead as the Customer Success Systems Engineer for the UK&I market.

Ewelina Ramsden

Customer Success Manager – Financial Services

With over a decade in IT sales, I joined Nutanix as an Account Manager in 2018 working with Commercial customers based in London and the South of England. In 2022, I transitioned to Nutanix’s Customer Success team, focusing on delivering holistic value. My goal is to ensure clients are maximising the potential of Nutanix solutions, and fostering long-term partnerships built on trust and shared success.

Customer Success Learning Plans

The Customer Success Learning Plans (CSLP) provide a comprehensive set of resources, including courses, videos, and documentation, carefully prepared by Nutanix Customer Success to guide customers on their Nutanix journey.

The resources cover a range of topics, such as the Nutanix Support Portal, AOS, Prism Element Basics, and Prism Central. Whether you're new to Nutanix or looking for a refresher, these learning plans are designed to cater to your needs.

The CSLP document serves as a practical guide, providing clear instructions on how to make the most of the available materials. Within the document, you will find direct links to enrol in Nutanix's specially designed courses for our valued customers. Additionally, Nutanix has curated a collection of videos that have been selected to enhance your knowledge and expertise in the field.

By using the CSLP, you can power up your understanding of Nutanix and maximise your Nutanix experience.



Onboarding & Adoption Events

These live virtual events are designed to help you set up and become familiar with your Nutanix products. You’ll have the chance to ask us any questions about how to use them in your environment.

Go To Production

Get an overview of your new Nutanix platform; with tips & tricks you’ll find useful for everyday tasks, optimisation options and more.

Technical know-how

Discover Nutanix solutions, from an entry-level demo to the technical deep dive, there is something for everyone with our bootcamps and solution workshops or webinars.

Nutanix University

At Nutanix University, the choice is yours. Our offering helps you create a mix of classroom and online training, so you can learn at the pace you want. With multiple levels of training and certification, you can build a learning and development path that expands your skills and experience. Whether your focus is multi-cloud infrastructure, end-user computing, or database services, there's a path that fits your goals.

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Want to share your Nutanix experience?

Join our reference program and take the opportunity to showcase how you’ve implemented Nutanix into your business and the successful benefits you have received.  

If you are interested, please contact us using one of the options below: 

Nutanix Connection

Nutanix Connection is our customer advocacy community dedicated to world-class customers like you. Learn from experts in your field, network with Nutanix customers around the world, and get rewarded with tons of amazing prizes. Start exploring by joining the Nutanix Connection advocacy hub below using my.nutanix.com credentials!”

Video Support

Meet NAIA, our friendly AI support, that provides you further information on our solutions, tools and offerings

G5 Assets


If you have any questions, please CS-UK&I@nutanix.com.