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Premium Add-On Support Programs

Maximize your return on investment with personalized support

Nutanix offers personalized services to help ensure your success with the Nutanix Enterprise Cloud Platform.

Technical Account Manager

A Nutanix Technical Account Manager (TAM) is a designated point of contact who provides ongoing health checks, and advice and guidance on best practices to proactively keep your Nutanix environment operationally healthy. Backed by an award-winning support organization, a TAM helps your organization by:

  • Tracking key technical matters that may impact your business.
  • Coordinating with other Nutanix orgnanizations to quickly escalate or resolve problems.
  • Conducting system analysis and provide proactive recommendations to jointly prepare for new projects and minimize risk.
  • Providing best practice guidance to optimize operations and ongoing performance of your Nutanix implementation.
Premium Support Technical Account Manager

Designated Support Engineer (DSE)

Nutanix DSE provides personalized, efficient problem resolution via a single point of contact from a designated senior engineer with in-depth technical knowledge of your environment. A DSE can help your organization by:

Streamlining support as the single point of contact who knows your environment

Coordinating cross-vendor issues as a consistent interface with other hardware and software vendors, improving resolution time

Improving system availability by providing guidance from lessons learned through proactive engagement across your Nutanix Enterprise Cloud solution

Reducing time to resolution by integrating tightly with your operations team

Compare Premium Support Programs

  Technical Account Manager Designated Support Engineer
Support Relationship Management    
Proactive & Preemptive Risk Mitigation Planning    
Business / Operations Reviews (Quarterly)  
Environment Trend & Event Analysis, Best Practice Alignment    
Escalated Incident Management Coordination & Communication    
Weekly Case Reviews & Trend Analysis (Primary)  
Support Incident Management/ Technical Resolution    
Root-cause Analysis of Support Issues    
Software Bug Scrub Analysis (Primary)  
Onsite Solution Advisory    
Architecture Requirement Gathering & Feature Insights    
Onsite at Customer Periodically, during QBRs  
*A Resident Support Engineer for onsite problem resolution is an available option.