Service Tiers
| Available Editions | |||
| STARTER |
PRO | ULTIMATE | |
|---|---|---|---|
| Sites/PODs | 1 (single site) |
1 (single site) |
2 (multi-site) |
| EUC Environment |
Citrix Virtual Apps and Desktops, Horizon, or Frame | Citrix Virtual Apps and Desktops, Horizon, or Frame | Citrix Virtual Apps and Desktops, Horizon, or Frame |
| Data protection (HA/DR) |
Cluster (Single-DC) |
Single-DC AsyncDR |
Multi-DC AsyncDR, Active-Active sites |
| User Acceptance Testing and Go Live Support |
1-Week |
2-Weeks |
|
| Available configurations ** | |||
| SMALL |
MEDIUM | LARGE | |
|---|---|---|---|
| Desktop images and applications |
<2 | <5 | <10 |
| Migration |
<5 VMs or Templates |
<5 VMs or Templates |
<5 VMs or Templates |
| HCI Cluster Deployment | <4 Nodes | <8 Nodes | <16 Nodes |
* Service elements available a la carte
Note: Requirements outside of the supported configurations can be accommodated as custom service.
| Products Serviced | |||
| STARTER |
PRO |
ULTIMATE |
|
|---|---|---|---|
| Products serviced - Cumulative |
 
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Assess and Design
VDI design workshop
Assess customer business and technical requirements and provide a design for Nutanix based desktop virtualization solution
VDI migration workshop
Assess existing virtual desktop environment, size Nutanix clusters and plan for virtual and physical desktop migration
Deploy and Migrate
HCI cluster deployment
Deploy and configure Nutanix clusters according to design and scope
Desktop management infrastructure deployment
Deploy and configure Nutanix Frame, Citrix Virtual Apps and Desktops or VMware Horizon View infrastructure according to design and scope
Template image creation and optimization
Deploy and configure desktop template images including installation of applications and optimization according to design and scope
Migration of legacy 3-tier VDI infrastructure
Migration of existing virtual desktops and templates from legacy 3-tier infrastructure onto Nutanix clusters
User acceptance testing and go-live support
Support during User Acceptance Testing and production go-live/onboarding for a virtual desktop solution.
Nutanix Files for user workspace deployment
Deploy and configure Nutanix Files to support user profiles and data for the virtual desktop solution according to design and scope
Backup architecture implementation
Deploy and configure Nutanix Timestream, or Nutanix Mine to protect virtual machines on Nutanix clusters according to design and scope
Operate and Scale
VDI operations fit check
Review the state of a currently installed and configured virtual desktop environment and provide recommendations.