Nutanix's Response to COVID-19

March 16, 2020 | min

As Coronavirus continues to spread, we want to take a moment to inform our community about the steps Nutanix is taking to ensure the well-being of our employees while continuing to serve our customers and partners.

We recognize this is an evolving situation that’s impacting all members of society and we want to ensure our constituents that Nutanix is doing everything we can to support not only our employees but also our customers, partners, and communities as we navigate through the coming weeks and months.

At the start of the crisis, we immediately began the implementation of our business continuity plan, which is driven by a small group of global executives representing all of the critical functions inside Nutanix.

Protecting Health and Safety

First and foremost, our top priority is to protect the health and safety of our employees, customers, partners, and communities. We are assessing the situation daily, keeping the well-being of all of our stakeholders’ safety top of mind. We are following the guidelines issued by the World Health Organization, the U.S. Centers for Disease Control and Prevention, the U.S. Department of Homeland Security and local, regional and country guidelines to guide our actions.

Continuing to Serve Our Customers

Capitalizing on our own technologies and business continuity plan, Nutanix remains open for virtual business around the world. We have also implemented a number of precautionary measures to ensure uninterrupted service to our customers and partners and the continued safety and productivity of our employees. In an effort to protect the health of our employees and visitors, we have implemented work-from-home procedures for our global workforce and ensured employees have access to laptops, VDI infrastructure, adequate internet bandwidth, and expanded VPN capabilities.

Remote Capabilities

As a global IT company, our current infrastructure was designed to support remote work, with half our global workforce already working remotely in their day-to-day roles. We were already well prepared to continue running our business and focusing on our customers during a crisis and our CIO, Wendy M. Pfeiffer, has published a blog on our website on how other IT leaders can help enable their workforce through technology.

And our solutions (for example, virtual desktop with our partner Citrix or desktop-as-a-service with our product Frame) can help organizations adapt to this rapidly-evolving situation by allowing them to support their employees to work productively from remote locations. We have many customers in different verticals, including government entities and educational institutions, and it is a chance to help organizations quickly provide viable work- or learn-from-home options.

Supply Chain

As an additional step, we’ve conducted a supply chain analysis and created contingency plans with our key suppliers. Based on current information, we do not anticipate any immediate supply constraints, though the situation is obviously fluid and could change. We will keep our community in the loop as new information becomes available.

Support Capabilities

Our worldwide support teams and other key functions remain up and running and ready to attend to all customer and partner needs. Based on the analysis we’ve done to assess both hardware and software support capabilities, we have contingency plans in place to allow us to continue to provide 24x7 worldwide support to our customers at this time.

We recognize this is an evolving situation and we will continue to review it as it unfolds. If you have any questions, please reach out to a member of our support team.

We appreciate your trust and partnership and are committed to navigating through this situation with our community’s best interests in mind.

Like the rest of the world, we are hoping that this crisis passes as quickly as possible. We hope each of you will continue to take the proper precautions to stay healthy. We are all in this together.

– David Sangster, Chief Operating Officer