There are two approaches to IT. You can spend your time managing and maintaining your infrastructure, which makes you a cost centre, or you can add value and contribute to your company’s bottom line, transforming IT into a profit centre.
As the CIO of Langs Building Supplies, I have chosen the latter path. Over the last decade, my role has shifted from focusing on technology to focusing on outcomes. It’s like driving a car instead of tinkering with the engine: You get where you’re going faster.