Nutanix DSE provides personalized, efficient problem resolution via a single point of contact from a designated senior engineer with in-depth technical knowledge of your environment. A DSE can help your organization by:
- Streamlining support as the single point of contact who knows your environment
- Coordinating cross-vendor issues as a consistent interface with other hardware and software vendors, improving resolution time
- Improving system availability by providing guidance from lessons learned through proactive engagement across your Nutanix Enterprise Cloud solution
- Faster resolution time – The DSE tightly integrates with your operations team and 3rd party vendors to expedite issue resolution.
- Reducing time to resolution by integrating tightly with your operations team
Backed by an award-winning support organization that has received a Net Promoter Score (NPS) exceeding 90 over the past six years, a Nutanix DSE adds maximum value to your Support solution. Read the Solution Brief to learn how the DSE can ensure your success.
"Thank you for the fast & speedy resolution. Our Designated Support Engineer (DSE) is well versed with knowledge and able to quickly identify the issues as well as fix them at the earliest. I appreciate his work.
-Infrastructure Engineer, Global Semiconductor and Software Leader