Premium Add-On Support Programs
Personalized services that maximize return on your Nutanix technology investment
Designated Support Engineer (DSE)
Nutanix DSE provides personalized, efficient problem resolution via a single point of contact from a designated senior engineer with in-depth technical knowledge of your environment. A DSE can help your organization by:
- Streamlining support as the single point of contact who knows your environment
- Coordinating cross-vendor issues as a consistent interface with other hardware and software vendors, improving resolution time
- Improving system availability by providing guidance from lessons learned through proactive engagement across your Nutanix Enterprise Cloud solution
- Faster resolution time – The DSE tightly integrates with your operations team and 3rd party vendors to expedite issue resolution.
- Reducing time to resolution by integrating tightly with your operations team
Backed by an award-winning support organization that has received a Net Promoter Score (NPS) exceeding 90 over the past six years, a Nutanix DSE adds maximum value to your Support solution. Read the Solution Brief to learn how the DSE can ensure your success.
"Thank you for the fast & speedy resolution. Our Designated Support Engineer (DSE) is well versed with knowledge and able to quickly identify the issues as well as fix them at the earliest. I appreciate his work.
-Infrastructure Engineer, Global Semiconductor and Software Leader
Advanced API/SDK Support Program
Advanced API/SDK Support empowers customers to harness the full potential of Nutanix's comprehensive developer tools, including APIs, Powershell, Cmdlets, Nutanix Terraform Provider, and Nutanix Ansible Collections, as well as the new multi-language SDKs available with v4. This program addresses the growing need for specialized support for custom integrations and development, going beyond the basic onboarding and documentation offered by Community Support.
- Customers will have a path to obtain assistance to enable automation in their existing hybrid cloud deployments and create new solutions within NCP
- API/SDK Support is sold as an add-on and entitles one named user to create Support requests with Nutanix on API/SDK issues related to all licensed Nutanix software products
| Support Services | Scope |
|---|---|
| Access to technical advisors with developer tool knowledge | |
| Access to advanced documentation | |
| Developer enablement and onboarding | |
| Migration guidance | |
| Use case and Design guidance | |
| Error message and troubleshooting analysis | |
| Best practices to help develop, deploy and integrate |
NON-RETURNABLE DISK DRIVE PROGRAM
When HDDs or SSDs require replacement, you may want to keep your drives in-house to protect your data in order to comply with data security compliance regulations. Nutanix offers a Non-Returnable Disk Drive (NRDK) option, which eliminates the need to return defective disk drives. The program applies to all existing models of the Nutanix product. Customers are responsible for disposing of the replaced disk drives in agreement with their own data security compliance requirements and other applicable laws.
- NRDK can be purchased as a 1 or 3-year contract and is available for all Nutanix product models
- NRDK must be purchased per block
- The NRDK option is only available for purchase in conjunction with one of Nutanix’s support programs