Blog

Staying Hungry and Exceeding Customer Expectations

By Sachin Chheda and Vandana Rao

At Nutanix, we are what some may say obsessed about our customer and their success. Our EVP of Engineering and Operations recently blogged how we have built customer trust and a reputation for customer satisfaction, a sustained effort that goes back years. For the fifth year in a row, we have received the Omega NorthFace ScoreBoard Award for excellence in Support service delivery. And now, Nutanix Consulting Services is being recognized with Omega NorthFace ScoreBoard Award for achieving excellence in customer satisfaction.

Customer Relationship Management Institute, an Omega Management Group company, first created the NorthFace ScoreBoard Award program in 2000 to recognize organizations who not only offer exemplary service to their customers, but who also establish as their primary objective a deep commitment to continuously exceeding their customers’ expectations. We are ecstatic that the award recognizes our consulting services team’s commitment to understanding and satisfying our customers’ needs.

It is no wonder why we have customers like Milind Samant, who is the Director of ITS at SUNY Old Westbury, sharing his experience that “Nutanix [consulting] services folks as well as the technical support team is fast, reliable, very efficient, they know their stuff and are very generous with knowledge sharing.” Similarly Brian Oamek, who is the Senior Cloud Architect at Trek Bicycle Corporation shared his experience on how “Nutanix [consulting] services helped us migrate our entire production environment from legacy hardware to Nutanix with ZERO downtime. Our engineer was a real rock star!”

At the core of the Nutanix consulting services operation model are three key tenets:

  1. Building and leveraging battle tested best practices and IP
  2. Hiring and enabling top-notch consultants
  3. Putting the focus on customer outcomes

The last concept has been particularly relevant to customers, who want to organize their services engagements around outcomes and results vs. sweating the details and dealing with the ambiguity of an open-ended project engagement. For example: An organization looking to deploy virtualized desktops and applications for 2,000 end-users and migrate home directories on to Nutanix can avail themselves of a pre-scoped, outcome based service, from design to production for either Citrix XenDesktop or VMware Horizon View.

Our services practice is organized across our broad set of solution areas: server virtualization services, cloud services, enterprise application services, distributed cloud/ROBO services, business continuity, datacenter transformation, and as mentioned above virtual desktops.

Additional specialized services are available that are tailored to each area. For example, in the area of cloud services, we offer services to help you build customized Calm blueprints for complex enterprise applications across multiple clouds or help you leverage existing investments in VMware vRealize Operations as you transition to a Nutanix Enterprise Cloud.

Additionally, our consulting team has created service offerings to fit your experience or to close gaps in an organization’s skillset:

  • Workshops provide hands-on experience and design expertise.
  • Residency Services, where a Nutanix expert is available onsite during operational phases.

The best way to understand how Nutanix Consulting Services is driving specific outcomes for businesses is to experience it yourself. Our consulting team is offering qualified customers complementary advisory sessions on how best to tackle IT technology, organization, and operational transformation. Send us a note at services@nutanix.com to learn more about this offer. You can also visit our site Nutanix Consulting Services.

Disclaimer: This blog may contain links to external websites that are not part of Nutanix.com. Nutanix does not control these sites and disclaims all responsibility for the content or accuracy of any external site. Our decision to link to an external site should not be considered an endorsement of any content on such site.

© 2018 Nutanix, Inc. All rights reserved. Nutanix and the Nutanix logo are registered trademarks or trademarks of Nutanix, Inc. in the United States and other countries. All other brand names mentioned herein are for identification purposes only and may be the trademarks of their respective holder(s).

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