This Blog was authored by David Sangster, EVP, Support & Operations at Nutanix
“Perfection is not attainable, but if we chase perfection we can catch excellence” – Vince Lombardi
At Nutanix, we use Vince Lombardi’s powerful metaphor as a motivator – it is the raison d’etre for our existence. Our team of support experts is bound by an incredible esprit de corps that is evident whenever you call or interact with our team. They are competent, candid, creative and completely committed to your success. We continue to lead the industry in the delivery of over the top, incredible customer support.
We are thrilled to announce we have been awarded the Omega North Face Award for excellence in service delivery for the fourth year in a row. Our Net Promoter Score (NPS) – the gold standard for measuring customer loyalty – has a weighted average of 90 over these four years.
This success is built upon strong partnerships with our customers. They expect and demand more from us and continually force us to raise the bar. Our support delivery has evolved from simply being reactive to using full blown data analytics and machine learning to proactively identify and prevent issues from even happening. More is Less. Our customers spend less time dealing with support issues and more time running their business, maximizing the value of their investment in Nutanix.
Achieving excellence one time is surprisingly easy. But sustained excellence over a long period of time is something altogether different. It is a result of doing common things in uncommon ways, caring more than others think is wise, and delivering more than others think is expected. Receiving this award four years in a row is a testimony to our relentless pursuit of excellence.