Blog

Meet Nutanix Series - Laura Jordana

By Howard Ting
Laura Jordana

Name

Laura Jordana

Title/Position

System Reliability Engineer

What’s your background?

I started my career as a QA engineer at a small public company, and then moved on to a product support role at a software startup before coming to Nutanix. I enjoy the support role because it allows me to interact with customers and see how our product is being used in the field, and allows me to work with the different technologies that our customers use.

Why did you choose Nutanix?

I wanted to be a part of a great product that is changing the way the industry uses virtualization, and wanted to be challenged and inspired in my work. So far, working at Nutanix has met and exceeded my expectations (in a good way!).


What is your favorite part about working here?

Everyone is talented, friendly, and extremely helpful. When any issue arises, internally or otherwise, engineering does not hesitate to jump in and help solve the problem in any way they can. Also, ping pong and beer tastings on Fridays are always fun!

What does your job entail?

My job is to ensure the customer has a great experience while using the Nutanix product. It also involves improving and automating support processes to ensure our customers are getting the best service, and relaying product feedback from the field to our product team to improve the product.

Walk through of a day on the job

On a day to day basis there may be e-mails and calls that come from customers. These could be either actual product issues, configuration issues, or simple questions on how to do a certain thing in the product. I also help out with writing internal documentation for our team, and sometimes work on various projects in collaboration with the documentation or QA team.

What are some interesting challenges that have come up?

I have constantly been challenged and inspired while working here. I had only a little experience with virtualization when I first joined. So it was challenging to learn both the Nutanix product and how virtualization works, and how they work together. It has been a fantastic learning experience!

What has been your favorite project?

One of my favorite projects was when we recently worked on an upgrade of a 32 node cluster, as I had not done an upgrade of that size before and I learned a lot from the experience.

What are your future plans?

To continue growing along with the company, and to continue to help make our product even more amazing while ensuring that our users have a smooth experience.

Something interesting about you?

I love traveling! When I was a teenager I was part of a dance company and every summer we would travel to different places and do shows. I got to visit UK, France & Italy before I was 16. I have family in Spain, Australia and the Philippines and have been to the latter two (and hoping to visit Spain soon!)

What do you enjoy doing after work?

Anything active (taking classes at the gym, biking, jogging, snowboarding), hanging out with my friends and family, trying new restaurants, traveling